Frequently Asked Questions
How do I track my order?
You will receive an email with your tracking number once it has been fulfilled.
If you have not received the email yet, please check your promotions, junk, and
spam folders before reaching out as the email sometimes ends up there.
Shipment and Fulfillment Estimated Times
The fulfillment time in the warehouse from the order being created in the system
to leave the warehouse is 1-3 business days. The time to ship after the
fulfillment time is Northeast: 2-4 business days Midwest: 3-5 business days
Southeast: 4-7 business days West: 6-9 business days
What States can you ship to?
AZ, CA, CO, CT, DE, DC, FL, GA, ID, IL, IN, IA, KS, LA, ME, MD, MA, MN, MO, MT,
NE, NV, NH, NJ, NM, NY, NC, OH, OK, OR, PA, RI, SC, TN, TX, VT, VA, WA, WV, WI,
Do I need to be home to receive my package?
Someone 21+ with a photo id must be present at the time of delivery to sign. If
someone 21+ is not home, the carrier will make 2 more attempts to deliver. If
the 3rd attempt is unsuccessful, the order is returned to the retailer who
fulfilled your order.
Can I ship to a P.O. Box?
Orders cannot be shipped to an APO/FPO/DPO or P.O. Box, because all orders
require an Adult Signature.
How long does it take for an order to ship?
Most orders ship within 1-2 business days but it can take up to 3-4 business
days in some instances depending on product availability and when the carrier
picks up. Our network of retailers fulfilling your order ship Monday - Friday
9-5 PM. Orders are not fulfilled on bank holidays and weekends. Depending on
your location, orders will be delivered within 2-9 business days after shipment.
From time to time, there may be some delays
Can I add or remove a product from my order?
Unfortunately not at the moment.
We are only able to process refunds when the item has been returned to us
(failed delivery attempts). This process of returning the item to us can take up
to 15 business days.
My product arrived damaged, can I return it?
Unfortunately, we are currently unable to accept returns. Please reach out to
our CS Team with a picture of the damage and they will assist you.
How old do you have to be to place an order?21 or older. Can I return my
Unfortunately, we are currently unable to accept returns.
I ordered multiple products but I only received some of them. What happens
Sometimes when multiple boxes are shipped, some can be lost or misplaced. Please
reach out to customer service so we can look into it and help you.
How do I submit a Route Claim?
Route is a package insurance used by many of our partners. In order to submit a
claim, your order must be damaged, lost or stolen. To submit a claim, first you
need to download the Route app. You will then login with your email and Route
order number, which you should have received with your order. Then, just follow
the prompts to update them on what happened. If your claim is successful, it
will be reshipped in no time.
Do you ship internationally?
Unfortunately, not at the moment.